Orthotics That'll Make You Shine!

Returns within Australia

You can return your item at no extra cost, contact us for individual details.

For your eligible returned item/s, we will gladly exchange them for another item or Provide you with a refund. 

 

International Returns

Unfortunately, Free Returns are not available for International orders.

 

Refunds

Only purchases made from our official online stores can be processed for refund.

Purchases from Retail Stores need to be returned to the store where you made the purchase.

 

Processing Time

Once you’ve dropped the item off at your nearest Australia Post the order should be returned to us within 7 business days. 

Following receipt of your return, your refund can be processed. 

Processing your refund can take some time depending on your financial institution, so please allow up to 30 days for your refund to show in your account. 

 

 

 

How To Return

 

Follow these steps to return your order: 

 

 - Contact Us info@oaurashoes.com

    Include details of item you would like to send back and your reason for the return.

 

 - Check your emails for Return instructions and addressing standards to post the item/s back to us.