Orthotics That'll Make You Shine!
Return, Warranty or Refund
OAURA PTY LTD REFUNDS AND RETURNS POLICY
We accept returns within 30 days.
To be eligible for change of mind return, your item must be in the same condition that you received it. Unworn, unused, with tags, and in its original packaging.
To start a return, please at info@oaurashoes.com. If your return is accepted, we’ll send you a return shipping label.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take upto 3 working days for your bank or credit card company to process and post the refund.